Contact
Info and Business Policies
Randakk's
is closed for Vacation until Monday, March 15th.

I
GET WAY TOO MANY EMAILS EVERY DAY! Unfortunately,
I can't respond with lengthy replies to all of them. If
you get an email from me, please don't be offended if it
is rather terse. Please allow at least 24 hours for a response.
I do not normally respond to emails on the weekend or holidays.
Before
you contact me, please use the website search feature on
the home page to search this entire website. Most questions
I receive are already answered on this site.
I'm a rider first. Every item offered on
this website has been extensively tested by me on my own
bikes. A few of my "competitors" don't actually
own or ride vintage Hondas. Decide for yourself if you
think that's important (I do).
I
don't offer "me too" products or unnecessary
breath of product lines. If I sell it, it works well and
represents a good value. Many of the items are not available
elsewhere at any price.
Randakk's Cycle Shakk does not
share any customer information obtained through this Website
or otherwise with third parties and maintains reasonable measures
to secure such customer data.
eNewsletter
Email
correspondents are automatically added to the Randakk's
Cycle Shakk eNewsletter which is published on a monthly
basis and contains items of interest to owners of GL1000,
GL1100, GL1200, CBX, CX500 variants, DOHC-4 and other vintage
motorcycles. This is the "price of admission" for
sending me an email! Other interested parties can register
to receive this free newsletter by clicking the "Join
Now" button on the main page or by clicking on
this link
If
you decide that you no longer wish to receive the eNewsletter,
simply click on the Unsubscribe link at the
bottom of each eNewsletter. Or, you may send me an email with
the subject line Unsubscribe.
Permanent
links to archived copies of my monthly eNewsletter are here.
International
Orders
International
orders: Read this
and please contact me before placing an order!
I
will send special ordering instructions. PayPal "Add Item
to Cart" buttons are for domestic United States of America
customers only.
The
sun never sets on Randakk's Cycle Shakk empire!
I require my PayPal buttons to work 24 hours a day...7
days a week. As for myself, I work quite a bit less. When
the weather is good, I spend quite a bit of time riding
so my availability is very unpredictable. Rest assured
that shipping new orders is a very high priority with
me.
I
do not maintain a retail presence. I'm a "people
person," but please don't drop by unannounced. The
work I do requires considerable concentration (esp. carb
work) and interruptions aren't helpful.
I
do not normally respond to emails on the weekend.
My
business model is optimized for PAYPAL payments
to protect your interests and mine. PayPal is safe,
secure and efficient. The PayPal Shopping Cart used
on this website allows you to use a valid credit card,
debit card or ordinary checking account. Since I get paid
immediately, this method results in the fastest delivery
time to your door. This is the only method I offer for
accepting "plastic" payments. Alternate payment arrangements
are discouraged. PayPal also simplifies international
transactions for both parties.
However,
international customers should read
this and please contact me before placing
an order!
Shipping
Policies
Every
package shipped by Randakk's Cycle
Shakk is inspected and packed by me personally.
Most
domestic US merchandise is shipped by US Postal Priority
Mail. Shipping is included in the prices shown
on the website. Keep this in mind when comparison shopping
elsewhere. Some other web merchants tack on large shipping
/ handling charges. I do not.
For
international shipping policies, please read
this
-
Orders
received before noon (my time) on weekdays are usually shipped
the same day. Orders received after noon (my time) on weekdays
are shipped the following business day.
-
Orders
received after noon (my time) on Fridays are usually shipped
the following Monday.
For
international shipping policies, please read
this.
I
work very hard to satisfy every customer. Unfortunately,
returns are not allowed. Please be sure you want the merchandise
before you order. There are many reasons for this policy,
but the short explanation is I got tired of having used
o-rings returned as "un-used" merchandise.
Email
Addresses
I
GET WAY TOO MANY EMAILS EVERY DAY! Even my truck
has the unmitigated gall to send me emails! Unfortunately,
I can't respond with lengthy replies to all of them. If you
get an email from me, please don't be offended if it is rather
terse. Please allow at least 24 hours for a response. I do
not normally respond to emails on the weekend or holidays.
Before
you contact me, please use the website search feature on the
home page to search this entire website. Most questions I
receive are already answered on this site.
(for
pricing of items not available via PayPAL "Add Item to
Cart" buttons)
Website
Comments: webmaster@randakks.com
I
get a very high volume of email and my memory is not perfect.
Please include the entire, prior email "thread" with each
communication to me.
Usually, hitting reply
to my most recent email to you
will accomplish this.
I respond to many emails, only to have
them bounce back as undeliverable...nothing I can do in these
cases unless you've provided an alternative means of contact.
Possible reasons include:
-
Your
inbox is full
-
Your
corporate email system blocks mail from my domain (HotMail)
-
Your
junk mail filter blocks mail from my domain (HotMail)
-
You've
set up an auto-forwarding rule that's broken
-
You're
spoofing me with a bogus return email address
Please
note that I am way too busy to fill out Spam Blocker Approval
Request Forms. If your email service requires this diabolical
stupidity and you want to receive emails from me, you will need
to add me to your approved correspondent list yourself.
My
business is 100% web-based. Unfortunately, there is NO OPTION
to speak to me on a telephone. I tried this for a short
while a few years ago and could not get off the phone nor
get any sleep.
If
you happen to have my unlisted phone number, please do me
a huge favor and don't publish it online. I
do not return long distance phone calls. The
best way to contact me is via email at: randakk@hotmail.com.
Intellectual
Property Notice
All
material appearing in this website is the property of Randall
Washington, and is protected under United States and international
copyright laws. The photographs, text and other content may
not be copied, reproduced, distributed, stored, or manipulated
in any manner without the express written permission of Randall
Washington.
For
more information on the use of material from this website,
click here.
I'm
always happy to have reasonable, brief communication with
past, current and prospective future customers
(customer is defined as someone who is interested in spending
money here). If you are in this category, the best way to
contact me is via email at: randakk@hotmail.com.
Before
you contact me, please use the website search feature on the
home page to search this entire website. Most questions I
receive are already answered on this site.
It
pains me to adopt this position but all
other advice seekers should
please read this.
Forum
Participation
There
are a number of good Forums that focus on the classic Hondas
like the GL1000, GL1100, GL1200, CX500, CBX and DOHC-4s that
I favor. Some excellent Forums are listed here.
Although I monitor many Forums, I am an active participant in
only a select few.
My
participation is limited because I'm very busy and...
- Many
experts reside on these Forums and they do an excellent job
sharing helpful information.
- Most
questions have been answered before...a search of Forum
Archives will usually yield the answer you seek.
- Unfortunately,
a few forums lack effective moderation.
- Generally,
everything of consequence that I feel compelled to say is
documented on this website.
- I
believe all forums should exist for fellowship, camaraderie
and information sharing. I try to conduct my activities in
that spirit.
- I
never have a problem when people disagree with me publicly
so long as they stick to the issues as I try to do.
- If
you feel personally offended by anything I ever write,
read it again. You are most likely mistaken. If
you still feel that way, let me know. I do not intentionally
make such mistakes.
- On
rare occasions my views are distorted or misrepresented by
others. I don't have any appetite for such conversations.
My views are well-documented here. If you have a question
about my view on anything that's not clear, ask me. I will
freely tell you what I think and why. It's completely up to
you to decide for yourself if you agree.
- A
few Administrators go out of their way to discourage my involvement
because I'm deemed to have overtly commercial interests. I
consider this a very wrong-headed point of view.
- I
generally respond on Forum discussions when there is a unique
new question, someone has gotten bad advice or misinformation
has been posted about one of my products. I don't troll for
business on Forums.
Bikes that I've wrenched on routinely sell for significant premiums.
Word to the wise…I'm aware of one recent transaction involving
a bike where the seller claimed my personal involvement. This
was not the case!
Recently,
there has been a rash of bikes being sold via the Internet that
claimed that my Master Kit or other products had
been purchased and installed on the bike offered for sale. The
facts spoke otherwise. Demand proper documentation from sellers
who reference me in any way. Please feel contact me to verify
claims of this nature.
Investor
Relations
This
business is not for sale. Neither is the web domain. I don't
need any partners. Ditto for additional capital. If you insist
on tempting me with a proposal, send it to:
investor_relations@randakks.com
Business
Partners
For
information about my business manufacturing and fabrication
partners and the selection method I use to engage them click
here.
Speaking
Engagements
I
deliver engaging after-dinner presentations at motorcycle rallies
and similar events. My fee is reasonable: you provide travel
& living expenses plus a comfortable room and a friendly
crowd. I tend to say "yes" when the destination, roads
and weather are good. I can talk about anything, but generally
I focus on motorcycle collecting, restoration and a unique set
of rider coaching methods I've developed.
speaker_requests@randakks.com
Motorcycle
/ Powersport Industry Consulting
I
provide a comprehensive array of business consulting services
specifically tailored to the motorcycle / powersport industry.
Click
here for more details.

Sumo
Joe - Shop Dog Extraordinaire!
1993-2005
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Me
creating laundry issues at Charlotte Motor Speedway.
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^top^
For
more information on the use of material from this website, click
here
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